| Package | Description |
|---|---|
| org.jivesoftware.smackx.workgroup.agent | |
| org.jivesoftware.smackx.workgroup.packet |
| Class and Description |
|---|
| OccupantsInfo
Stanza(/Packet) used for requesting information about occupants of a room or for retrieving information
such information.
|
| RoomInvitation.Type
Type of entity being invited to a groupchat support session.
|
| RoomTransfer.Type
Type of entity being invited to a groupchat support session.
|
| Transcript
Represents the conversation transcript that occured in a group chat room between an Agent
and a user that requested assistance.
|
| Transcripts
Represents a list of conversation transcripts that a user had in all his history.
|
| Class and Description |
|---|
| AgentInfo
IQ stanza(/packet) for retrieving and changing the Agent personal information.
|
| AgentStatus
Agent status packet.
|
| AgentStatus.ChatInfo
Represents information about a Chat where this Agent is participating.
|
| AgentStatusRequest
Agent status request packet.
|
| AgentStatusRequest.Item |
| AgentWorkgroups
Represents a request for getting the jid of the workgroups where an agent can work or could
represent the result of such request which will contain the list of workgroups JIDs where the
agent can work.
|
| MonitorPacket |
| OccupantsInfo
Stanza(/Packet) used for requesting information about occupants of a room or for retrieving information
such information.
|
| OccupantsInfo.OccupantInfo |
| OfferRequestProvider.OfferRequestPacket |
| OfferRevokeProvider.OfferRevokePacket |
| QueueDetails
Queue details stanza(/packet) extension, which contains details about the users
currently in a queue.
|
| QueueOverview |
| QueueUpdate
An IQ stanza(/packet) that encapsulates both types of workgroup queue
status notifications -- position updates, and estimated time
left in the queue updates.
|
| RoomInvitation
Stanza(/Packet) extension for
InvitationRequest. |
| RoomInvitation.Type
Type of entity being invited to a groupchat support session.
|
| RoomTransfer
Stanza(/Packet) extension for
TransferRequest. |
| RoomTransfer.Type
Type of entity being invited to a groupchat support session.
|
| SessionID |
| Transcript
Represents the conversation transcript that occured in a group chat room between an Agent
and a user that requested assistance.
|
| Transcripts
Represents a list of conversation transcripts that a user had in all his history.
|
| Transcripts.AgentDetail
An AgentDetail contains information of an Agent that was involved in a conversation.
|
| Transcripts.TranscriptSummary
A TranscriptSummary contains some information about a conversation such as the ID of the
session or the date when the conversation started and finished.
|
| TranscriptSearch
IQ stanza(/packet) for retrieving the transcript search form, submiting the completed search form
or retrieving the answer of a transcript search.
|
| UserID |
| WorkgroupInformation
A stanza(/packet) extension that contains information about the user and agent in a
workgroup chat.
|