| Class | Description |
|---|---|
| AgentInfo |
IQ stanza(/packet) for retrieving and changing the Agent personal information.
|
| AgentInfo.Provider |
An IQProvider for AgentInfo packets.
|
| AgentStatus |
Agent status packet.
|
| AgentStatus.ChatInfo |
Represents information about a Chat where this Agent is participating.
|
| AgentStatus.Provider |
Stanza(/Packet) extension provider for AgentStatus packets.
|
| AgentStatusRequest |
Agent status request packet.
|
| AgentStatusRequest.Item | |
| AgentStatusRequest.Provider |
Stanza(/Packet) extension provider for AgentStatusRequest packets.
|
| AgentWorkgroups |
Represents a request for getting the jid of the workgroups where an agent can work or could
represent the result of such request which will contain the list of workgroups JIDs where the
agent can work.
|
| AgentWorkgroups.Provider |
An IQProvider for AgentWorkgroups packets.
|
| DepartQueuePacket |
A IQ stanza(/packet) used to depart a workgroup queue.
|
| MetaDataProvider |
This provider parses meta data if it's not contained already in a larger extension provider.
|
| MonitorPacket | |
| MonitorPacket.InternalProvider |
Stanza(/Packet) extension provider for Monitor Packets.
|
| OccupantsInfo |
Stanza(/Packet) used for requesting information about occupants of a room or for retrieving information
such information.
|
| OccupantsInfo.OccupantInfo | |
| OccupantsInfo.Provider |
Stanza(/Packet) extension provider for AgentStatusRequest packets.
|
| OfferRequestProvider |
An IQProvider for agent offer requests.
|
| OfferRequestProvider.OfferRequestPacket | |
| OfferRevokeProvider |
An IQProvider class which has savvy about the offer-revoke tag.
|
| QueueDetails |
Queue details stanza(/packet) extension, which contains details about the users
currently in a queue.
|
| QueueDetails.Provider |
Provider class for QueueDetails stanza(/packet) extensions.
|
| QueueOverview | |
| QueueOverview.Provider | |
| QueueUpdate |
An IQ stanza(/packet) that encapsulates both types of workgroup queue
status notifications -- position updates, and estimated time
left in the queue updates.
|
| QueueUpdate.Provider | |
| RoomInvitation |
Stanza(/Packet) extension for
InvitationRequest. |
| RoomInvitation.Provider | |
| RoomInvitation.RoomInvitationIQ | |
| RoomTransfer |
Stanza(/Packet) extension for
TransferRequest. |
| RoomTransfer.Provider | |
| RoomTransfer.RoomTransferIQ | |
| SessionID | |
| SessionID.Provider | |
| Transcript |
Represents the conversation transcript that occured in a group chat room between an Agent
and a user that requested assistance.
|
| TranscriptProvider |
An IQProvider for transcripts.
|
| Transcripts |
Represents a list of conversation transcripts that a user had in all his history.
|
| Transcripts.AgentDetail |
An AgentDetail contains information of an Agent that was involved in a conversation.
|
| Transcripts.TranscriptSummary |
A TranscriptSummary contains some information about a conversation such as the ID of the
session or the date when the conversation started and finished.
|
| TranscriptSearch |
IQ stanza(/packet) for retrieving the transcript search form, submiting the completed search form
or retrieving the answer of a transcript search.
|
| TranscriptSearch.Provider |
An IQProvider for TranscriptSearch packets.
|
| TranscriptsProvider |
An IQProvider for transcripts summaries.
|
| UserID | |
| UserID.Provider | |
| WorkgroupInformation |
A stanza(/packet) extension that contains information about the user and agent in a
workgroup chat.
|
| WorkgroupInformation.Provider |
| Enum | Description |
|---|---|
| RoomInvitation.Type |
Type of entity being invited to a groupchat support session.
|
| RoomTransfer.Type |
Type of entity being invited to a groupchat support session.
|