Package org.jivesoftware.smackx.workgroup.packet
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Class Summary Class Description AgentInfo IQ stanza for retrieving and changing the Agent personal information.AgentInfo.Provider An IQProvider for AgentInfo packets.AgentStatus Agent status packet.AgentStatus.ChatInfo Represents information about a Chat where this Agent is participating.AgentStatus.Provider Stanza extension provider for AgentStatus packets.AgentStatusRequest Agent status request packet.AgentStatusRequest.Item AgentStatusRequest.Provider Stanza extension provider for AgentStatusRequest packets.AgentWorkgroups Represents a request for getting the jid of the workgroups where an agent can work or could represent the result of such request which will contain the list of workgroups JIDs where the agent can work.AgentWorkgroups.Provider An IQProvider for AgentWorkgroups packets.DepartQueuePacket A IQ stanza used to depart a workgroup queue.MetaDataProvider This provider parses meta data if it's not contained already in a larger extension provider.MonitorPacket MonitorPacket.InternalProvider Stanza extension provider for Monitor Packets.OccupantsInfo Stanza used for requesting information about occupants of a room or for retrieving information such information.OccupantsInfo.OccupantInfo OccupantsInfo.Provider Stanza extension provider for AgentStatusRequest packets.OfferRequestProvider An IQProvider for agent offer requests.OfferRequestProvider.OfferRequestPacket OfferRevokeProvider An IQProvider class which has savvy about the offer-revoke tag.OfferRevokeProvider.OfferRevokePacket QueueDetails Queue details stanza extension, which contains details about the users currently in a queue.QueueDetails.Provider Provider class for QueueDetails stanza extensions.QueueOverview QueueOverview.Provider QueueUpdate An IQ stanza that encapsulates both types of workgroup queue status notifications -- position updates, and estimated time left in the queue updates.QueueUpdate.Provider RoomInvitation Stanza extension forInvitationRequest.RoomInvitation.Provider RoomInvitation.RoomInvitationIQ RoomTransfer Stanza extension forTransferRequest.RoomTransfer.Provider RoomTransfer.RoomTransferIQ SessionID SessionID.Provider Transcript Represents the conversation transcript that occurred in a group chat room between an Agent and a user that requested assistance.TranscriptProvider An IQProvider for transcripts.Transcripts Represents a list of conversation transcripts that a user had in all his history.Transcripts.AgentDetail An AgentDetail contains information of an Agent that was involved in a conversation.Transcripts.TranscriptSummary A TranscriptSummary contains some information about a conversation such as the ID of the session or the date when the conversation started and finished.TranscriptSearch IQ stanza for retrieving the transcript search form, submitting the completed search form or retrieving the answer of a transcript search.TranscriptSearch.Provider An IQProvider for TranscriptSearch packets.TranscriptsProvider An IQProvider for transcripts summaries.UserID UserID.Provider WorkgroupInformation A stanza extension that contains information about the user and agent in a workgroup chat.WorkgroupInformation.Provider -
Enum Summary Enum Description RoomInvitation.Type Type of entity being invited to a groupchat support session.RoomTransfer.Type Type of entity being invited to a groupchat support session.