| AgentInfo |
IQ stanza for retrieving and changing the Agent personal information.
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| AgentStatus |
Agent status packet.
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| AgentStatus.ChatInfo |
Represents information about a Chat where this Agent is participating.
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| AgentStatusRequest |
Agent status request packet.
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| AgentStatusRequest.Item |
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| AgentWorkgroups |
Represents a request for getting the jid of the workgroups where an agent can work or could
represent the result of such request which will contain the list of workgroups JIDs where the
agent can work.
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| MonitorPacket |
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| OccupantsInfo |
Stanza used for requesting information about occupants of a room or for retrieving information
such information.
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| OccupantsInfo.OccupantInfo |
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| OfferRequestProvider.OfferRequestPacket |
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| OfferRevokeProvider.OfferRevokePacket |
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| QueueDetails |
Queue details stanza extension, which contains details about the users
currently in a queue.
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| QueueOverview |
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| QueueUpdate |
An IQ stanza that encapsulates both types of workgroup queue
status notifications -- position updates, and estimated time
left in the queue updates.
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| RoomInvitation |
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| RoomInvitation.Type |
Type of entity being invited to a groupchat support session.
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| RoomTransfer |
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| RoomTransfer.Type |
Type of entity being invited to a groupchat support session.
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| SessionID |
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| Transcript |
Represents the conversation transcript that occurred in a group chat room between an Agent
and a user that requested assistance.
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| Transcripts |
Represents a list of conversation transcripts that a user had in all his history.
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| Transcripts.AgentDetail |
An AgentDetail contains information of an Agent that was involved in a conversation.
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| Transcripts.TranscriptSummary |
A TranscriptSummary contains some information about a conversation such as the ID of the
session or the date when the conversation started and finished.
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| TranscriptSearch |
IQ stanza for retrieving the transcript search form, submitting the completed search form
or retrieving the answer of a transcript search.
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| UserID |
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| WorkgroupInformation |
A stanza extension that contains information about the user and agent in a
workgroup chat.
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