Package org.jivesoftware.smackx.workgroup.agent

TODO describe me.

Interface Summary

Interface	Description
AgentRosterListener	Agent roster listener.
OfferConfirmationListener
OfferListener	An interface which all classes interested in hearing about chat offers associated to a particular AgentSession instance should implement.
QueueUsersListener

Class Summary

Class	Description
Agent	The Agent class is used to represent one agent in a Workgroup Queue.
AgentRoster	Manges information about the agents in a workgroup and their presence.
AgentSession	This class embodies the agent's active presence within a given workgroup.
InvitationRequest	Request sent by an agent to invite another agent or user.
Offer	A class embodying the semantic agent chat offer; specific instances allow the acceptance or rejecting of the offer.
OfferConfirmation
OfferConfirmation.Provider
OfferContent	Type of content being included in the offer.
RevokedOffer	An immutable simple class to embody the information concerning a revoked offer, this is namely the reason, the workgroup, the userJID, and the timestamp which the message was received.
TranscriptManager	A TranscriptManager helps to retrieve the full conversation transcript of a given session TranscriptManager.getTranscript(EntityBareJid, String) or to retrieve a list with the summary of all the conversations that a user had TranscriptManager.getTranscripts(EntityBareJid, Jid).
TranscriptSearchManager	A TranscriptSearchManager helps to retrieve the form to use for searching transcripts TranscriptSearchManager.getSearchForm(DomainBareJid) or to submit a search form and return the results of the search TranscriptSearchManager.submitSearch(DomainBareJid, FillableForm).
TransferRequest	Request sent by an agent to transfer a support session to another agent or user.
UserRequest	Requests made by users to get support by some agent.
WorkgroupQueue	A queue in a workgroup, which is a pool of agents that are routed a specific type of chat request.
WorkgroupQueue.Status	A class to represent the status of the workgroup.