| Package | Description |
|---|---|
| org.jivesoftware.smackx.workgroup.agent | |
| org.jivesoftware.smackx.workgroup.packet |
| Class and Description |
|---|
| Agent
The
Agent class is used to represent one agent in a Workgroup Queue. |
| AgentRoster
Manges information about the agents in a workgroup and their presence.
|
| AgentRosterListener |
| Offer
A class embodying the semantic agent chat offer; specific instances allow the acceptance or
rejecting of the offer.
|
| OfferConfirmation |
| OfferContent
Type of content being included in the offer.
|
| OfferListener
An interface which all classes interested in hearing about chat offers associated to a particular
AgentSession instance should implement.
|
| QueueUsersListener |
| RevokedOffer
An immutable simple class to embody the information concerning a revoked offer, this is namely
the reason, the workgroup, the userJID, and the timestamp which the message was received.
|
| WorkgroupQueue
A queue in a workgroup, which is a pool of agents that are routed a specific type of
chat request.
|
| WorkgroupQueue.Status
A class to represent the status of the workgroup.
|
| Class and Description |
|---|
| OfferContent
Type of content being included in the offer.
|
| WorkgroupQueue.Status
A class to represent the status of the workgroup.
|