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Interface Summary | |
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AgentRosterListener | |
OfferConfirmationListener | |
OfferListener | An interface which all classes interested in hearing about chat offers associated to a particular
AgentSession instance should implement. |
QueueUsersListener |
Class Summary | |
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Agent | The Agent class is used to represent one agent in a Workgroup Queue. |
AgentRoster | Manges information about the agents in a workgroup and their presence. |
AgentSession | This class embodies the agent's active presence within a given workgroup. |
InvitationRequest | Request sent by an agent to invite another agent or user. |
Offer | A class embodying the semantic agent chat offer; specific instances allow the acceptance or
rejecting of the offer. |
OfferConfirmation | |
OfferConfirmation.Provider | |
OfferContent | Type of content being included in the offer. |
RevokedOffer | An immutable simple class to embody the information concerning a revoked offer, this is namely
the reason, the workgroup, the userJID, and the timestamp which the message was received. |
TranscriptManager | A TranscriptManager helps to retrieve the full conversation transcript of a given session
TranscriptManager.getTranscript(String, String) or to retrieve a list with the summary of all the
conversations that a user had TranscriptManager.getTranscripts(String, String) . |
TranscriptSearchManager | A TranscriptSearchManager helps to retrieve the form to use for searching transcripts
TranscriptSearchManager.getSearchForm(String) or to submit a search form and return the results of
the search TranscriptSearchManager.submitSearch(String, Form) . |
TransferRequest | Request sent by an agent to transfer a support session to another agent or user. |
UserRequest | Requests made by users to get support by some agent. |
WorkgroupQueue | A queue in a workgroup, which is a pool of agents that are routed a specific type of chat request. |
WorkgroupQueue.Status | A class to represent the status of the workgroup. |
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