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Class Summary |
| Agent |
The Agent class is used to represent one agent in a Workgroup Queue. |
| AgentRoster |
Manges information about the agents in a workgroup and their presence. |
| AgentSession |
This class embodies the agent's active presence within a given workgroup. |
| InvitationRequest |
Request sent by an agent to invite another agent or user. |
| Offer |
A class embodying the semantic agent chat offer; specific instances allow the acceptance or
rejecting of the offer.
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| OfferConfirmation |
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| OfferConfirmation.Provider |
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| OfferContent |
Type of content being included in the offer. |
| RevokedOffer |
An immutable simple class to embody the information concerning a revoked offer, this is namely
the reason, the workgroup, the userJID, and the timestamp which the message was received.
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| TranscriptManager |
A TranscriptManager helps to retrieve the full conversation transcript of a given session
TranscriptManager.getTranscript(String, String) or to retrieve a list with the summary of all the
conversations that a user had TranscriptManager.getTranscripts(String, String). |
| TranscriptSearchManager |
A TranscriptSearchManager helps to retrieve the form to use for searching transcripts
TranscriptSearchManager.getSearchForm(String) or to submit a search form and return the results of
the search TranscriptSearchManager.submitSearch(String, Form). |
| TransferRequest |
Request sent by an agent to transfer a support session to another agent or user. |
| UserRequest |
Requests made by users to get support by some agent. |
| WorkgroupQueue |
A queue in a workgroup, which is a pool of agents that are routed a specific type of
chat request. |
| WorkgroupQueue.Status |
A class to represent the status of the workgroup. |