Class TranscriptManager
- java.lang.Object
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- org.jivesoftware.smackx.workgroup.agent.TranscriptManager
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public class TranscriptManager extends java.lang.Object
A TranscriptManager helps to retrieve the full conversation transcript of a given sessiongetTranscript(EntityBareJid, String)
or to retrieve a list with the summary of all the conversations that a user hadgetTranscripts(EntityBareJid, Jid)
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Constructor Summary
Constructors Constructor Description TranscriptManager(org.jivesoftware.smack.XMPPConnection connection)
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Method Summary
All Methods Instance Methods Concrete Methods Modifier and Type Method Description Transcript
getTranscript(org.jxmpp.jid.EntityBareJid workgroupJID, java.lang.String sessionID)
Returns the full conversation transcript of a given session.Transcripts
getTranscripts(org.jxmpp.jid.EntityBareJid workgroupJID, org.jxmpp.jid.Jid userID)
Returns the transcripts of a given user.
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Method Detail
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getTranscript
public Transcript getTranscript(org.jxmpp.jid.EntityBareJid workgroupJID, java.lang.String sessionID) throws org.jivesoftware.smack.SmackException.NoResponseException, org.jivesoftware.smack.XMPPException.XMPPErrorException, org.jivesoftware.smack.SmackException.NotConnectedException, java.lang.InterruptedException
Returns the full conversation transcript of a given session.- Parameters:
sessionID
- the id of the session to get the full transcript.workgroupJID
- the JID of the workgroup that will process the request.- Returns:
- the full conversation transcript of a given session.
- Throws:
org.jivesoftware.smack.XMPPException.XMPPErrorException
- if there was an XMPP error returned.org.jivesoftware.smack.SmackException.NoResponseException
- if there was no response from the remote entity.org.jivesoftware.smack.SmackException.NotConnectedException
- if the XMPP connection is not connected.java.lang.InterruptedException
- if the calling thread was interrupted.
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getTranscripts
public Transcripts getTranscripts(org.jxmpp.jid.EntityBareJid workgroupJID, org.jxmpp.jid.Jid userID) throws org.jivesoftware.smack.SmackException.NoResponseException, org.jivesoftware.smack.XMPPException.XMPPErrorException, org.jivesoftware.smack.SmackException.NotConnectedException, java.lang.InterruptedException
Returns the transcripts of a given user. The answer will contain the complete history of conversations that a user had.- Parameters:
userID
- the id of the user to get his conversations.workgroupJID
- the JID of the workgroup that will process the request.- Returns:
- the transcripts of a given user.
- Throws:
org.jivesoftware.smack.XMPPException.XMPPErrorException
- if there was an XMPP error returned.org.jivesoftware.smack.SmackException.NoResponseException
- if there was no response from the remote entity.org.jivesoftware.smack.SmackException.NotConnectedException
- if the XMPP connection is not connected.java.lang.InterruptedException
- if the calling thread was interrupted.
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