All Classes Interface Summary Class Summary Enum Summary
Class |
Description |
Agent |
The Agent class is used to represent one agent in a Workgroup Queue.
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AgentChatHistory |
IQ provider used to retrieve individual agent information.
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AgentChatHistory.InternalProvider |
Stanza extension provider for AgentHistory packets.
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AgentChatSession |
Represents one chat session for an agent.
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AgentInfo |
IQ stanza for retrieving and changing the Agent personal information.
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AgentInfo.Provider |
An IQProvider for AgentInfo packets.
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AgentRoster |
Manges information about the agents in a workgroup and their presence.
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AgentRosterListener |
Agent roster listener.
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AgentSession |
This class embodies the agent's active presence within a given workgroup.
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AgentStatus |
Agent status packet.
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AgentStatus.ChatInfo |
Represents information about a Chat where this Agent is participating.
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AgentStatus.Provider |
Stanza extension provider for AgentStatus packets.
|
AgentStatusRequest |
Agent status request packet.
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AgentStatusRequest.Item |
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AgentStatusRequest.Provider |
Stanza extension provider for AgentStatusRequest packets.
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AgentWorkgroups |
Represents a request for getting the jid of the workgroups where an agent can work or could
represent the result of such request which will contain the list of workgroups JIDs where the
agent can work.
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AgentWorkgroups.Provider |
An IQProvider for AgentWorkgroups packets.
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ChatMetadata |
|
ChatMetadata.Provider |
An IQProvider for Metadata packets.
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ChatNotes |
IQ stanza for retrieving and adding Chat Notes.
|
ChatNotes.Provider |
An IQProvider for ChatNotes packets.
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ChatSetting |
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ChatSettings |
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ChatSettings.InternalProvider |
Stanza extension provider for AgentStatusRequest packets.
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DefaultMessageEventRequestListener |
Default implementation of the MessageEventRequestListener interface.
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DepartQueuePacket |
A IQ stanza used to depart a workgroup queue.
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GenericSettings |
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GenericSettings.InternalProvider |
Stanza extension provider for SoundSetting Packets.
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InvitationRequest |
Request sent by an agent to invite another agent or user.
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LegacyInitializer |
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ListenerEventDispatcher |
This class is a very flexible event dispatcher which implements Runnable so that it can
dispatch easily from a newly created thread.
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ListenerEventDispatcher.TripletContainer |
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Macro |
Macro datamodel.
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MacroGroup |
MacroGroup datamodel.
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Macros |
Macros iq is responsible for handling global and personal macros in the a Live Assistant
Workgroup.
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Macros.InternalProvider |
An IQProvider for Macro packets.
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MessageEvent |
Represents message events relating to the delivery, display, composition and cancellation of
messages.
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MessageEventManager |
Manages message events requests and notifications.
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MessageEventNotificationListener |
A listener that is fired anytime a message event notification is received.
|
MessageEventProvider |
The MessageEventProvider parses Message Event packets.
|
MessageEventRequestListener |
A listener that is fired anytime a message event request is received.
|
MetaData |
MetaData stanza extension.
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MetaDataProvider |
This provider parses meta data if it's not contained already in a larger extension provider.
|
MetaDataUtils |
Utility class for meta-data parsing and writing.
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MonitorPacket |
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MonitorPacket.InternalProvider |
Stanza extension provider for Monitor Packets.
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OccupantsInfo |
Stanza used for requesting information about occupants of a room or for retrieving information
such information.
|
OccupantsInfo.OccupantInfo |
|
OccupantsInfo.Provider |
Stanza extension provider for AgentStatusRequest packets.
|
Offer |
A class embodying the semantic agent chat offer; specific instances allow the acceptance or
rejecting of the offer.
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OfferConfirmation |
|
OfferConfirmation.Provider |
|
OfferConfirmationListener |
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OfferContent |
Type of content being included in the offer.
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OfferListener |
An interface which all classes interested in hearing about chat offers associated to a particular
AgentSession instance should implement.
|
OfferRequestProvider |
An IQProvider for agent offer requests.
|
OfferRequestProvider.OfferRequestPacket |
|
OfferRevokeProvider |
An IQProvider class which has savvy about the offer-revoke tag.
|
OfferRevokeProvider.OfferRevokePacket |
|
OfflineSettings |
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OfflineSettings.InternalProvider |
Stanza extension provider for AgentStatusRequest packets.
|
QueueDetails |
Queue details stanza extension, which contains details about the users
currently in a queue.
|
QueueDetails.Provider |
Provider class for QueueDetails stanza extensions.
|
QueueListener |
Listener interface for those that wish to be notified of workgroup queue events.
|
QueueOverview |
|
QueueOverview.Provider |
|
QueueUpdate |
An IQ stanza that encapsulates both types of workgroup queue
status notifications -- position updates, and estimated time
left in the queue updates.
|
QueueUpdate.Provider |
|
QueueUser |
An immutable class which wraps up customer-in-queue data return from the server; depending on
the type of information dispatched from the server, not all information will be available in
any given instance.
|
QueueUsersListener |
|
RemoteRosterEntry |
Represents a roster item, which consists of a JID and , their name and
the groups the roster item belongs to.
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RevokedOffer |
An immutable simple class to embody the information concerning a revoked offer, this is namely
the reason, the workgroup, the userJID, and the timestamp which the message was received.
|
RoomInvitation |
|
RoomInvitation.Provider |
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RoomInvitation.RoomInvitationIQ |
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RoomInvitation.Type |
Type of entity being invited to a groupchat support session.
|
RoomTransfer |
|
RoomTransfer.Provider |
|
RoomTransfer.RoomTransferIQ |
|
RoomTransfer.Type |
Type of entity being invited to a groupchat support session.
|
RosterExchange |
Represents XMPP Roster Item Exchange packets.
|
RosterExchangeListener |
A listener that is fired anytime a roster exchange is received.
|
RosterExchangeManager |
Manages Roster exchanges.
|
RosterExchangeProvider |
The RosterExchangeProvider parses RosterExchange packets.
|
SearchSettings |
|
SearchSettings.InternalProvider |
Stanza extension provider for AgentStatusRequest packets.
|
SessionID |
|
SessionID.Provider |
|
SoundSettings |
|
SoundSettings.InternalProvider |
Stanza extension provider for SoundSetting Packets.
|
Transcript |
Represents the conversation transcript that occurred in a group chat room between an Agent
and a user that requested assistance.
|
TranscriptManager |
|
TranscriptProvider |
An IQProvider for transcripts.
|
Transcripts |
Represents a list of conversation transcripts that a user had in all his history.
|
Transcripts.AgentDetail |
An AgentDetail contains information of an Agent that was involved in a conversation.
|
Transcripts.TranscriptSummary |
A TranscriptSummary contains some information about a conversation such as the ID of the
session or the date when the conversation started and finished.
|
TranscriptSearch |
IQ stanza for retrieving the transcript search form, submitting the completed search form
or retrieving the answer of a transcript search.
|
TranscriptSearch.Provider |
An IQProvider for TranscriptSearch packets.
|
TranscriptSearchManager |
|
TranscriptsProvider |
An IQProvider for transcripts summaries.
|
TransferRequest |
Request sent by an agent to transfer a support session to another agent or user.
|
UserID |
|
UserID.Provider |
|
UserRequest |
Requests made by users to get support by some agent.
|
Workgroup |
Provides workgroup services for users.
|
WorkgroupForm |
|
WorkgroupForm.InternalProvider |
An IQProvider for WebForm packets.
|
WorkgroupInformation |
A stanza extension that contains information about the user and agent in a
workgroup chat.
|
WorkgroupInformation.Provider |
|
WorkgroupInvitation |
An immutable class wrapping up the basic information which comprises a group chat invitation.
|
WorkgroupInvitationListener |
An interface which all classes interested in hearing about group chat invitations should
implement.
|
WorkgroupProperties |
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WorkgroupProperties.InternalProvider |
Stanza extension provider for SoundSetting Packets.
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WorkgroupQueue |
A queue in a workgroup, which is a pool of agents that are routed a specific type of
chat request.
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WorkgroupQueue.Status |
A class to represent the status of the workgroup.
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