Interface QueueListener

    • Method Detail

      • joinedQueue

        void joinedQueue()
        The user joined the workgroup queue.
      • departedQueue

        void departedQueue()
        The user departed the workgroup queue.
      • queuePositionUpdated

        void queuePositionUpdated​(int currentPosition)
        The user's queue position has been updated to a new value.
        currentPosition - the user's current position in the queue.
      • queueWaitTimeUpdated

        void queueWaitTimeUpdated​(int secondsRemaining)
        The user's estimated remaining wait time in the queue has been updated.
        secondsRemaining - the estimated number of seconds remaining until the the user is routed to the agent.