Class Transcripts.TranscriptSummary

  • Enclosing class:
    Transcripts

    public static class Transcripts.TranscriptSummary
    extends Object
    A TranscriptSummary contains some information about a conversation such as the ID of the session or the date when the conversation started and finished. You will need to use the sessionID to get the full conversation transcript.
    • Method Detail

      • getSessionID

        public String getSessionID()
        Returns the ID of the session that is related to this conversation transcript. The sessionID could be used for getting the full conversation transcript.
        Returns:
        the ID of the session that is related to this conversation transcript.
      • getJoinTime

        public Date getJoinTime()
        Returns the Date when the conversation started.
        Returns:
        the Date when the conversation started.
      • getLeftTime

        public Date getLeftTime()
        Returns the Date when the conversation finished.
        Returns:
        the Date when the conversation finished.
      • getAgentDetails

        public List<Transcripts.AgentDetailgetAgentDetails()
        Returns a list of AgentDetails. For each Agent that was involved in the conversation the list will include an AgentDetail. An AgentDetail contains the JID of the agent as well as the time when the Agent joined and left the conversation.
        Returns:
        a list of AgentDetails.