Smack

Package org.jivesoftware.smackx.workgroup.packet

Class Summary
AgentInfo IQ packet for retrieving and changing the Agent personal information.
AgentInfo.Provider An IQProvider for AgentInfo packets.
AgentStatus Agent status packet.
AgentStatus.ChatInfo Represents information about a Chat where this Agent is participating.
AgentStatus.Provider Packet extension provider for AgentStatus packets.
AgentStatusRequest Agent status request packet.
AgentStatusRequest.Item  
AgentStatusRequest.Provider Packet extension provider for AgentStatusRequest packets.
AgentWorkgroups Represents a request for getting the jid of the workgroups where an agent can work or could represent the result of such request which will contain the list of workgroups JIDs where the agent can work.
AgentWorkgroups.Provider An IQProvider for AgentWorkgroups packets.
DepartQueuePacket A IQ packet used to depart a workgroup queue.
MetaDataProvider This provider parses meta data if it's not contained already in a larger extension provider.
MonitorPacket  
MonitorPacket.InternalProvider Packet extension provider for Monitor Packets.
OccupantsInfo Packet used for requesting information about occupants of a room or for retrieving information such information.
OccupantsInfo.OccupantInfo  
OccupantsInfo.Provider Packet extension provider for AgentStatusRequest packets.
OfferRequestProvider An IQProvider for agent offer requests.
OfferRequestProvider.OfferRequestPacket  
OfferRevokeProvider An IQProvider class which has savvy about the offer-revoke tag.
QueueDetails Queue details packet extension, which contains details about the users currently in a queue.
QueueDetails.Provider Provider class for QueueDetails packet extensions.
QueueOverview  
QueueOverview.Provider  
QueueUpdate An IQ packet that encapsulates both types of workgroup queue status notifications -- position updates, and estimated time left in the queue updates.
QueueUpdate.Provider  
RoomInvitation Packet extension for InvitationRequest.
RoomInvitation.Provider  
RoomTransfer Packet extension for TransferRequest.
RoomTransfer.Provider  
SessionID  
SessionID.Provider  
Transcript Represents the conversation transcript that occured in a group chat room between an Agent and a user that requested assistance.
TranscriptProvider An IQProvider for transcripts.
Transcripts Represents a list of conversation transcripts that a user had in all his history.
Transcripts.AgentDetail An AgentDetail contains information of an Agent that was involved in a conversation.
Transcripts.TranscriptSummary A TranscriptSummary contains some information about a conversation such as the ID of the session or the date when the conversation started and finished.
TranscriptSearch IQ packet for retrieving the transcript search form, submiting the completed search form or retrieving the answer of a transcript search.
TranscriptSearch.Provider An IQProvider for TranscriptSearch packets.
TranscriptsProvider An IQProvider for transcripts summaries.
UserID  
UserID.Provider  
WorkgroupInformation A packet extension that contains information about the user and agent in a workgroup chat.
WorkgroupInformation.Provider  
 

Enum Summary
RoomInvitation.Type Type of entity being invited to a groupchat support session.
RoomTransfer.Type Type of entity being invited to a groupchat support session.
 


Smack

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