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Class Summary |
| Agent |
An agent represents the agent role in a workgroup queue. |
| Offer |
A class embodying the semantic agent chat offer; specific instances allow
the acceptance or rejecting of the offer.
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| RevokedOffer |
A revoked offer which contains the reason the offer was revoked, the
workgroup, the user JID, and the timestamp of the revocation. |
| WorkgroupQueue |
A queue in a workgroup, which is a pool of agents that are routed a specific type of
chat request. |
| WorkgroupQueue.Status |
Represents the status of the queue. |
| WorkgroupSession |
This class embodies the agent's active presence within a given workgroup. |