| handlePacket(Stanza) |  | 0% | | 0% | 15 | 15 | 54 | 54 | 1 | 1 |
| AgentSession(Jid, XMPPConnection) | | 0% | | 0% | 2 | 2 | 20 | 20 | 1 | 1 |
| setStatus(Presence.Mode, int, String) | | 0% | | 0% | 4 | 4 | 18 | 18 | 1 | 1 |
| setOnline(boolean) | | 0% | | 0% | 3 | 3 | 16 | 16 | 1 | 1 |
| setStatus(Presence.Mode, String) | | 0% | | 0% | 4 | 4 | 14 | 14 | 1 | 1 |
| fireOfferRequestEvent(OfferRequestProvider.OfferRequestPacket) | | 0% | | 0% | 2 | 2 | 7 | 7 | 1 | 1 |
| fireQueueUsersEvent(WorkgroupQueue, WorkgroupQueue.Status, int, Date, Set) | | 0% | | 0% | 6 | 6 | 13 | 13 | 1 | 1 |
| fireOfferRevokeEvent(OfferRevokeProvider.OfferRevokePacket) | | 0% | | 0% | 2 | 2 | 7 | 7 | 1 | 1 |
| fireInvitationEvent(Jid, String, String, Jid, Map) | | 0% | | 0% | 2 | 2 | 7 | 7 | 1 | 1 |
| setMetaData(String, String) | | 0% | | 0% | 3 | 3 | 7 | 7 | 1 | 1 |
| getAgentHistory(String, int, Date) | | 0% | | 0% | 2 | 2 | 7 | 7 | 1 | 1 |
| sendRoomInvitation(RoomInvitation.Type, String, String, String) | | 0% | | n/a | 1 | 1 | 7 | 7 | 1 | 1 |
| sendRoomTransfer(RoomTransfer.Type, String, String, String) | | 0% | | n/a | 1 | 1 | 7 | 7 | 1 | 1 |
| getAgentRoster() | | 0% | | 0% | 4 | 4 | 9 | 9 | 1 | 1 |
| removeMetaData(String) | | 0% | | 0% | 2 | 2 | 6 | 6 | 1 | 1 |
| getMacros(boolean) | | 0% | | 0% | 2 | 2 | 6 | 6 | 1 | 1 |
| addQueueUsersListener(QueueUsersListener) | | 0% | | 0% | 2 | 2 | 5 | 5 | 1 | 1 |
| addOfferListener(OfferListener) | | 0% | | 0% | 2 | 2 | 5 | 5 | 1 | 1 |
| addInvitationListener(WorkgroupInvitationListener) | | 0% | | 0% | 2 | 2 | 5 | 5 | 1 | 1 |
| setNote(String, String) | | 0% | | n/a | 1 | 1 | 7 | 7 | 1 | 1 |
| saveMacros(MacroGroup) | | 0% | | n/a | 1 | 1 | 7 | 7 | 1 | 1 |
| getChatMetadata(String) | | 0% | | n/a | 1 | 1 | 6 | 6 | 1 | 1 |
| getNote(String) | | 0% | | n/a | 1 | 1 | 6 | 6 | 1 | 1 |
| getOccupantsInfo(String) | | 0% | | n/a | 1 | 1 | 5 | 5 | 1 | 1 |
| hasMonitorPrivileges(XMPPConnection) | | 0% | | n/a | 1 | 1 | 5 | 5 | 1 | 1 |
| makeRoomOwner(XMPPConnection, String) | | 0% | | n/a | 1 | 1 | 6 | 6 | 1 | 1 |
| getSearchSettings() | | 0% | | n/a | 1 | 1 | 5 | 5 | 1 | 1 |
| getGenericSettings(XMPPConnection, String) | | 0% | | n/a | 1 | 1 | 5 | 5 | 1 | 1 |
| removeQueueUsersListener(QueueUsersListener) | | 0% | | n/a | 1 | 1 | 4 | 4 | 1 | 1 |
| removeOfferListener(OfferListener) | | 0% | | n/a | 1 | 1 | 4 | 4 | 1 | 1 |
| removeInvitationListener(WorkgroupInvitationListener) | | 0% | | n/a | 1 | 1 | 4 | 4 | 1 | 1 |
| dequeueUser(String) | | 0% | | n/a | 1 | 1 | 3 | 3 | 1 | 1 |
| getQueues() | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| searchTranscripts(Form) | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| close() | | 0% | | n/a | 1 | 1 | 2 | 2 | 1 | 1 |
| getTranscripts(Jid) | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| getTranscript(String) | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| getTranscriptSearchForm() | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| getMetaData(String) | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| setStatus(Presence.Mode, int) | | 0% | | n/a | 1 | 1 | 2 | 2 | 1 | 1 |
| getQueue(String) | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| static {...} | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| getPresenceMode() | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| getMaxChats() | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| isOnline() | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| getWorkgroupJID() | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |
| getAgent() | | 0% | | n/a | 1 | 1 | 1 | 1 | 1 | 1 |