| TranscriptsProvider |   | 5% |  | 0% | 24 | 26 | 67 | 71 | 3 | 5 | 0 | 1 |
| QueueDetails |   | 6% |  | 0% | 11 | 12 | 34 | 36 | 7 | 8 | 0 | 1 |
| OfferRequestProvider |   | 2% |  | 0% | 13 | 14 | 40 | 41 | 1 | 2 | 0 | 1 |
| AgentStatus.ChatInfo |  | 0% |  | 0% | 14 | 14 | 34 | 34 | 8 | 8 | 1 | 1 |
| QueueOverview |   | 7% |  | 0% | 16 | 17 | 33 | 36 | 12 | 13 | 0 | 1 |
| OfferRequestProvider.OfferRequestPacket |  | 0% |  | 0% | 11 | 11 | 29 | 29 | 8 | 8 | 1 | 1 |
| QueueDetails.Provider |   | 2% |  | 0% | 13 | 14 | 30 | 31 | 1 | 2 | 0 | 1 |
| OccupantsInfo |  | 0% |  | 0% | 7 | 7 | 29 | 29 | 6 | 6 | 1 | 1 |
| OccupantsInfo.Provider |   | 2% |  | 0% | 16 | 17 | 33 | 34 | 2 | 3 | 0 | 1 |
| Transcripts.TranscriptSummary |  | 0% |  | 0% | 9 | 9 | 32 | 32 | 6 | 6 | 1 | 1 |
| AgentStatus |   | 12% |  | 0% | 11 | 12 | 23 | 26 | 7 | 8 | 0 | 1 |
| AgentStatus.Provider |   | 2% |  | 0% | 8 | 9 | 27 | 28 | 2 | 3 | 0 | 1 |
| RoomInvitation |   | 6% |  | 0% | 12 | 13 | 24 | 25 | 9 | 10 | 0 | 1 |
| RoomTransfer |   | 6% |  | 0% | 12 | 13 | 24 | 25 | 9 | 10 | 0 | 1 |
| Transcripts.AgentDetail |  | 0% |  | 0% | 8 | 8 | 26 | 26 | 5 | 5 | 1 | 1 |
| RoomInvitation.Provider |   | 3% |  | 0% | 9 | 10 | 24 | 25 | 1 | 2 | 0 | 1 |
| AgentStatusRequest.Provider |   | 3% |  | 0% | 12 | 13 | 24 | 25 | 2 | 3 | 0 | 1 |
| RoomTransfer.Provider |   | 3% |  | 0% | 9 | 10 | 19 | 20 | 1 | 2 | 0 | 1 |
| QueueOverview.Provider |   | 3% |  | 0% | 9 | 10 | 17 | 18 | 1 | 2 | 0 | 1 |
| OfferRevokeProvider.OfferRevokePacket |  | 0% |  | 0% | 9 | 9 | 18 | 18 | 6 | 6 | 1 | 1 |
| OfferRevokeProvider |   | 3% |  | 0% | 10 | 11 | 19 | 20 | 1 | 2 | 0 | 1 |
| AgentStatusRequest |  | 0% |  | 0% | 6 | 6 | 18 | 18 | 4 | 4 | 1 | 1 |
| AgentWorkgroups |  | 0% |  | 0% | 7 | 7 | 18 | 18 | 6 | 6 | 1 | 1 |
| Transcripts |  | 0% |  | 0% | 7 | 7 | 18 | 18 | 6 | 6 | 1 | 1 |
| QueueUpdate |   | 10% |  | 0% | 8 | 9 | 16 | 17 | 6 | 7 | 0 | 1 |
| TranscriptProvider |   | 4% |  | 0% | 7 | 8 | 15 | 16 | 1 | 2 | 0 | 1 |
| QueueUpdate.Provider |   | 5% |  | 0% | 8 | 9 | 12 | 13 | 1 | 2 | 0 | 1 |
| Transcript |  | 0% |  | 0% | 6 | 6 | 15 | 15 | 5 | 5 | 1 | 1 |
| AgentInfo |  | 0% |  | 0% | 8 | 8 | 14 | 14 | 6 | 6 | 1 | 1 |
| MonitorPacket.InternalProvider |   | 6% |  | 0% | 7 | 8 | 14 | 15 | 1 | 2 | 0 | 1 |
| AgentWorkgroups.Provider |   | 6% |  | 0% | 6 | 7 | 13 | 14 | 1 | 2 | 0 | 1 |
| AgentInfo.Provider |   | 6% |  | 0% | 7 | 8 | 14 | 15 | 1 | 2 | 0 | 1 |
| SessionID |   | 14% | | n/a | 5 | 6 | 11 | 12 | 5 | 6 | 0 | 1 |
| UserID |   | 14% | | n/a | 5 | 6 | 11 | 12 | 5 | 6 | 0 | 1 |
| WorkgroupInformation |   | 14% | | n/a | 5 | 6 | 11 | 12 | 5 | 6 | 0 | 1 |
| MonitorPacket |  | 0% |  | 0% | 7 | 7 | 12 | 12 | 6 | 6 | 1 | 1 |
| DepartQueuePacket |  | 0% |  | 0% | 4 | 4 | 12 | 12 | 3 | 3 | 1 | 1 |
| RoomInvitation.Type |  | 0% | | n/a | 1 | 1 | 4 | 4 | 1 | 1 | 1 | 1 |
| RoomTransfer.Type |  | 0% | | n/a | 1 | 1 | 4 | 4 | 1 | 1 | 1 | 1 |
| TranscriptSearch.Provider |   | 8% |  | 0% | 5 | 6 | 11 | 12 | 1 | 2 | 0 | 1 |
| AgentStatusRequest.Item |  | 0% | | n/a | 4 | 4 | 8 | 8 | 4 | 4 | 1 | 1 |
| OccupantsInfo.OccupantInfo |  | 0% | | n/a | 4 | 4 | 8 | 8 | 4 | 4 | 1 | 1 |
| SessionID.Provider |   | 18% | | n/a | 1 | 2 | 3 | 4 | 1 | 2 | 0 | 1 |
| RoomInvitation.RoomInvitationIQ |  | 0% | | n/a | 2 | 2 | 4 | 4 | 2 | 2 | 1 | 1 |
| RoomTransfer.RoomTransferIQ |  | 0% | | n/a | 2 | 2 | 4 | 4 | 2 | 2 | 1 | 1 |
| UserID.Provider |   | 20% | | n/a | 1 | 2 | 3 | 4 | 1 | 2 | 0 | 1 |
| WorkgroupInformation.Provider |   | 21% | | n/a | 1 | 2 | 3 | 4 | 1 | 2 | 0 | 1 |
| MetaDataProvider |   | 27% | | n/a | 1 | 2 | 2 | 3 | 1 | 2 | 0 | 1 |
| TranscriptSearch |  | 0% | | n/a | 1 | 1 | 2 | 2 | 1 | 1 | 1 | 1 |