Interface QueueListener


public interface QueueListener
Listener interface for those that wish to be notified of workgroup queue events.
See Also:
  • Method Summary

    Modifier and Type
    Method
    Description
    void
    The user departed the workgroup queue.
    void
    The user joined the workgroup queue.
    void
    queuePositionUpdated(int currentPosition)
    The user's queue position has been updated to a new value.
    void
    queueWaitTimeUpdated(int secondsRemaining)
    The user's estimated remaining wait time in the queue has been updated.
  • Method Details

    • joinedQueue

      void joinedQueue()
      The user joined the workgroup queue.
    • departedQueue

      The user departed the workgroup queue.
    • queuePositionUpdated

      void queuePositionUpdated(int currentPosition)
      The user's queue position has been updated to a new value.
      Parameters:
      currentPosition - the user's current position in the queue.
    • queueWaitTimeUpdated

      void queueWaitTimeUpdated(int secondsRemaining)
      The user's estimated remaining wait time in the queue has been updated.
      Parameters:
      secondsRemaining - the estimated number of seconds remaining until the the user is routed to the agent.