Interface QueueListener
public interface QueueListener
Listener interface for those that wish to be notified of workgroup queue events.
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Method Summary
Modifier and TypeMethodDescriptionvoid
The user departed the workgroup queue.void
The user joined the workgroup queue.void
queuePositionUpdated
(int currentPosition) The user's queue position has been updated to a new value.void
queueWaitTimeUpdated
(int secondsRemaining) The user's estimated remaining wait time in the queue has been updated.
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Method Details
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joinedQueue
void joinedQueue()The user joined the workgroup queue. -
departedQueue
void departedQueue()The user departed the workgroup queue. -
queuePositionUpdated
The user's queue position has been updated to a new value.- Parameters:
currentPosition
- the user's current position in the queue.
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queueWaitTimeUpdated
The user's estimated remaining wait time in the queue has been updated.- Parameters:
secondsRemaining
- the estimated number of seconds remaining until the the user is routed to the agent.
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