Class AgentStatus.ChatInfo

    • Method Detail

      • getSessionID

        public String getSessionID()
        Returns the sessionID associated to this chat. Each chat will have a unique sessionID that could be used for retrieving the whole transcript of the conversation.
        Returns:
        the sessionID associated to this chat.
      • getUserID

        public String getUserID()
        Returns the user unique identification of the user that made the initial request and for which this chat was generated. If the user joined using an anonymous connection then the userID will be the value of the ID attribute of the USER element. Otherwise, the userID will be the bare JID of the user that made the request.
        Returns:
        the user unique identification of the user that made the initial request.
      • getDate

        public Date getDate()
        Returns the date when this agent joined the chat.
        Returns:
        the date when this agent joined the chat.
      • getEmail

        public String getEmail()
        Returns the email address associated with the user.
        Returns:
        the email address associated with the user.
      • getUsername

        public String getUsername()
        Returns the username(nickname) associated with the user.
        Returns:
        the username associated with the user.
      • getQuestion

        public String getQuestion()
        Returns the question the user asked.
        Returns:
        the question the user asked, if any.