Transcripts.java
/**
*
* Copyright 2003-2007 Jive Software.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package org.jivesoftware.smackx.workgroup.packet;
import java.text.SimpleDateFormat;
import java.util.ArrayList;
import java.util.Collections;
import java.util.Date;
import java.util.List;
import java.util.TimeZone;
import org.jivesoftware.smack.packet.IQ;
import org.jxmpp.jid.Jid;
/**
* Represents a list of conversation transcripts that a user had in all his history. Each
* transcript summary includes the sessionID which may be used for getting more detailed
* information about the conversation. {@link org.jivesoftware.smackx.workgroup.packet.Transcript}
*
* @author Gaston Dombiak
*/
public class Transcripts extends IQ {
@SuppressWarnings("DateFormatConstant")
private static final SimpleDateFormat UTC_FORMAT = new SimpleDateFormat("yyyyMMdd'T'HH:mm:ss");
static {
UTC_FORMAT.setTimeZone(TimeZone.getTimeZone("GMT+0"));
}
private final Jid userID;
private final List<Transcripts.TranscriptSummary> summaries;
/**
* Creates a transcripts request for the given userID.
*
* @param userID the id of the user to get his conversations transcripts.
*/
public Transcripts(Jid userID) {
this(userID, new ArrayList<Transcripts.TranscriptSummary>());
}
/**
* Creates a Transcripts which will contain the transcript summaries of the given user.
*
* @param userID the id of the user. Could be a real JID or a unique String that identifies
* anonymous users.
* @param summaries the list of TranscriptSummaries.
*/
public Transcripts(Jid userID, List<Transcripts.TranscriptSummary> summaries) {
super("transcripts", "http://jabber.org/protocol/workgroup");
this.userID = userID;
this.summaries = summaries;
}
/**
* Returns the id of the user that was involved in the conversations. The userID could be a
* real JID if the connected user was not anonymous. Otherwise, the userID will be a String
* that was provided by the anonymous user as a way to identify the user across many user
* sessions.
*
* @return the id of the user that was involved in the conversations.
*/
public Jid getUserID() {
return userID;
}
/**
* Returns a list of TranscriptSummary. A TranscriptSummary does not contain the conversation
* transcript but some summary information like the sessionID and the time when the
* conversation started and finished. Once you have the sessionID it is possible to get the
* full conversation transcript.
*
* @return a list of TranscriptSummary.
*/
public List<Transcripts.TranscriptSummary> getSummaries() {
return Collections.unmodifiableList(summaries);
}
@Override
protected IQChildElementXmlStringBuilder getIQChildElementBuilder(IQChildElementXmlStringBuilder buf) {
buf.append(" userID=\"")
.append(userID)
.append("\">");
for (TranscriptSummary transcriptSummary : summaries) {
buf.append(transcriptSummary.toXML());
}
return buf;
}
/**
* A TranscriptSummary contains some information about a conversation such as the ID of the
* session or the date when the conversation started and finished. You will need to use the
* sessionID to get the full conversation transcript.
*/
public static class TranscriptSummary {
private final String sessionID;
private final Date joinTime;
private final Date leftTime;
private final List<AgentDetail> agentDetails;
public TranscriptSummary(String sessionID, Date joinTime, Date leftTime, List<AgentDetail> agentDetails) {
this.sessionID = sessionID;
this.joinTime = joinTime;
this.leftTime = leftTime;
this.agentDetails = agentDetails;
}
/**
* Returns the ID of the session that is related to this conversation transcript. The
* sessionID could be used for getting the full conversation transcript.
*
* @return the ID of the session that is related to this conversation transcript.
*/
public String getSessionID() {
return sessionID;
}
/**
* Returns the Date when the conversation started.
*
* @return the Date when the conversation started.
*/
public Date getJoinTime() {
return joinTime;
}
/**
* Returns the Date when the conversation finished.
*
* @return the Date when the conversation finished.
*/
public Date getLeftTime() {
return leftTime;
}
/**
* Returns a list of AgentDetails. For each Agent that was involved in the conversation
* the list will include an AgentDetail. An AgentDetail contains the JID of the agent
* as well as the time when the Agent joined and left the conversation.
*
* @return a list of AgentDetails.
*/
public List<AgentDetail> getAgentDetails() {
return agentDetails;
}
public String toXML() {
StringBuilder buf = new StringBuilder();
buf.append("<transcript sessionID=\"")
.append(sessionID)
.append("\">");
if (joinTime != null) {
buf.append("<joinTime>");
synchronized (UTC_FORMAT) {
buf.append(UTC_FORMAT.format(joinTime));
}
buf.append("</joinTime>");
}
if (leftTime != null) {
buf.append("<leftTime>");
synchronized (UTC_FORMAT) {
buf.append(UTC_FORMAT.format(leftTime));
}
buf.append("</leftTime>");
}
buf.append("<agents>");
for (AgentDetail agentDetail : agentDetails) {
buf.append(agentDetail.toXML());
}
buf.append("</agents></transcript>");
return buf.toString();
}
}
/**
* An AgentDetail contains information of an Agent that was involved in a conversation.
*/
public static class AgentDetail {
private final String agentJID;
private final Date joinTime;
private final Date leftTime;
public AgentDetail(String agentJID, Date joinTime, Date leftTime) {
this.agentJID = agentJID;
this.joinTime = joinTime;
this.leftTime = leftTime;
}
/**
* Returns the bare JID of the Agent that was involved in the conversation.
*
* @return the bared JID of the Agent that was involved in the conversation.
*/
public String getAgentJID() {
return agentJID;
}
/**
* Returns the Date when the Agent joined the conversation.
*
* @return the Date when the Agent joined the conversation.
*/
public Date getJoinTime() {
return joinTime;
}
/**
* Returns the Date when the Agent left the conversation.
*
* @return the Date when the Agent left the conversation.
*/
public Date getLeftTime() {
return leftTime;
}
public String toXML() {
StringBuilder buf = new StringBuilder();
buf.append("<agent>");
if (agentJID != null) {
buf.append("<agentJID>").append(agentJID).append("</agentJID>");
}
if (joinTime != null) {
buf.append("<joinTime>");
synchronized (UTC_FORMAT) {
buf.append(UTC_FORMAT.format(joinTime));
}
buf.append("</joinTime>");
}
if (leftTime != null) {
buf.append("<leftTime>");
synchronized (UTC_FORMAT) {
buf.append(UTC_FORMAT.format(leftTime));
}
buf.append("</leftTime>");
}
buf.append("</agent>");
return buf.toString();
}
}
}